On July 16, 2023, a clogged hillside drain sent floodwater downhill toward homes on Birch and Hobson streets, buckled pavement and led utility crews to shut off gas lines in the neighborhood. Storm water in Fitchburg can turn a street problem into a room full of mud.
Why storm water is a Category 3 job
Runoff crosses streets, yards and drains before it reaches a room, so it carries silt, oil and bacteria. The crew treats it as Category 3 water: contents get sorted, porous materials come out, and surfaces are cleaned and treated before any drying equipment runs.
- Pump-out and mucking clear the water and the heavy silt first
- Drywall and insulation are cut above the waterline
- Hard surfaces are cleaned and treated with an antimicrobial
- Moisture readings confirm the drying before anything closes




